Terms of service
Nomi is run by Mohamed Oumaali, personally: there is no company behind it yet. On these pages, “we”, “us” and “our” mean Mohamed Oumaali.
These terms are between a business that uses Nomi and the operator of Nomi, reachable at nomidoes.com. Using Nomi means agreeing to them. People who write to a business through Nomi are covered by the privacy page, not by these terms.
What Nomi does
Nomi answers the people who write to your business on the channels you connect — Instagram, Facebook Messenger, WhatsApp and e-mail — drafts replies from your own catalogue and prices, and keeps the record of what was said. By default every reply waits for a person at your business to approve it; what may be sent without that approval is your decision, and you can take it back at any time.
If you turn on the advisor’s history for your business, Nomi, as your processor, keeps the advisor conversations of the people at your business who allow it, as the privacy page describes.
What you undertake
- You are 18 or over, and may agree to these terms for the business you sign up.
- You use the channels you connect within their own rules, and you write first only to people who agreed to hear from you.
- The catalogue, prices and facts you give Nomi are yours and are true; Nomi says nothing about your business that you did not put in.
- Orders, payments and shipments are confirmed by you. Nomi never concludes a contract in your name.
What may not be sold or said through Nomi
- Anything illegal where you or your customers are, including counterfeit goods, weapons, drugs and stolen goods.
- Scams and deceptive offers: prices, products or deliveries you do not intend to honour, or claims you cannot back up.
- Messages to people who did not write to you or agree to hear from you, and messages that harass anyone.
- Pretending to be another business or person, or using Nomi on accounts you have no right to use.
If a workspace is used for any of this, the operator may pause its sending or suspend it, and tells the owner why.
What Nomi undertakes
- A price Nomi gives comes from your own price list and is never below the lowest price you set.
- Confirming an order always takes a person at your business.
- When Nomi cannot answer, that is said plainly and the message is held for you; nothing is dropped in silence.
- Everything Nomi sends is on the record, so you can see what was said and by whom.
Fees and leaving
Fees are as agreed with you in writing. You can stop at any time. When a subscription ends, your workspace is frozen, not deleted: Nomi stops answering, nothing is sent from it — your own replies included — and nothing that arrives is kept. You can still sign in, read everything, download your business’s records from Settings, “Your data” (one file for each kind of record, each holding up to 20,000 rows; we send the rest on request), and close the workspace. Renewing restores it exactly as it was. No timer deletes anything: records are removed on request, or when you close the workspace, as the privacy page describes.
Responsibility
You are responsible for the business consequences of what you approved. For a fault in Nomi itself, the operator repairs it and tells you plainly what happened; the operator's total liability for any month is capped at what you paid for that month.
Changes
When these terms change, the date below changes with them, and you are told before a change that narrows what you were promised takes effect.
How to reach us
Write to privacy@nomidoes.com.
Last updated 12 October 2026.