Delete your data

Nomi is run by Mohamed Oumaali, personally: there is no company behind it yet. On these pages, “we”, “us” and “our” mean Mohamed Oumaali.

If you wrote to a business that uses Nomi, you can ask for what it keeps about you through Nomi to be deleted. This page says how that works, what is deleted, and what is kept.

How it works

1. You ask the business. Send it a message from the Instagram, Facebook or WhatsApp account you wrote from, or an e-mail from the address you used, saying you want your data deleted.
2. The business sees your request in Nomi and, when it decides to, deletes your data there. It is deleted at once: gone, not hidden. How soon is up to the business; Nomi deletes nothing on its own.
3. Nomi sends you nothing about the deletion. If your message also asked not to be written to again (“remove me from your list”, say), one fixed line confirms that, and nothing more. The business can tell you the deletion is done.

If you would rather not ask the business, write to us at the address below, and we pass your request on to it.

There is no form on this page, on purpose. Only the business can tell which conversation is yours, from the account you wrote from; a form anyone could fill in could be used to have someone else's data deleted.

If the business closes its Nomi workspace, everything in it is erased, your data included. If the business stops paying for Nomi, its workspace is frozen instead: nothing is erased, and the business can still delete your data.

One exception: a business’s accounting books, which the law requires it to keep (below).

While a request Nomi has on record waits, Nomi reminds the business of it after 7 days and again after 30, and flags it in the business’s Nomi after 60. Even then, Nomi does not delete anything in the business’s place: the business decides.

What is deleted

• Who you are on every channel: the name the business saw, your phone number, your e-mail address and your account identifiers. If you wrote from more than one account, each record of yours that shares a phone number or e-mail address with another goes too; an account that shares neither (an Instagram account where you never gave either, say) is found only if you name it when you ask.
• Your profile photo, as Instagram or Messenger showed it to the business.
• Every message between you and the business.
• Replies prepared for you, and any price offers or sample requests.
• Notes and markers about your conversations, such as a note that you asked to speak to a person.
• The conversations themselves, except what is needed to keep an order you placed.
• Questions the business asked its advisor that name you, with their answers, where the business keeps its advisor history.
• Your messages, where the business tried them word for word in its own practice area to see how they would be answered.

What is kept

• Orders you placed — the items, the prices and how each order went — without your contact details or your messages, and with no tracking number. The business may be required by law to keep them.
• If you asked not to be written to, a note of that address or account, so it is never written to again. A request not to be messaged that you later took back is deleted.
• A record that you asked, and when it was done. It holds nothing that was deleted.
• The business’s accounts, if it keeps them in Nomi. If you appear in them, for example on an invoice made out to you or named on a receipt, those entries are its legal accounting record. Deleting your data in Nomi does not remove them. They are kept while the business keeps its books here and, if it closes its workspace, for as long as the law of its country requires (six years in the United Kingdom, ten elsewhere; the privacy page lists each), counted from the end of the last financial year with a posted entry; then they are erased.
• The copies Meta itself holds, on Instagram, Messenger and WhatsApp, which you manage in your own account’s settings; and the copies in the business’s own Instagram, Facebook Page or WhatsApp inbox, which only the business can delete.
• Anything the business keeps outside Nomi, such as e-mails in its own mailbox. Deleting those is up to the business; ask it.
• Copies of the accounts the business keeps itself, such as a workbook it downloaded or its own Odoo. Deleting those is up to the business; ask it.
• OpenAI (USA), the language service that drafts the replies: what was sent to it (the conversation’s text and any picture) is kept under its own terms, and Nomi cannot delete that copy. OpenAI keeps what is sent to its service for up to 30 days to monitor abuse, and does not use it for training unless the account opts in.
• OpenAI (USA), which turned voice messages into text: what was sent to it is kept under its own terms, and Nomi cannot delete that copy.
• Records of the service’s activity that Railway (USA) keeps (its logs): each visit’s page, internet address and browser, and what failed. Nomi can read them for a week; Railway (USA) may keep them longer. Since 12 October 2026 they hold no words from a message and nothing anyone searched for; older ones can. No one person can be removed from them; they go when Railway (USA) deletes its logs.
• If you wrote to us at the address below: your e-mail, in our own mailbox, which Google keeps for us. A deletion inside Nomi does not reach it.
• Copies inside backups of the whole service. A backup is not changed to remove one person; your data leaves it when that backup is deleted. Nomi keeps its daily backups for 60 days and any other for at most 180 days, and the hosting provider’s own recovery archive keeps about four weeks. A copy we keep on our own computer to test restoring follows the same rule each time the backup tools run there.
• If the service is ever restored from a backup, every deletion made since that backup is carried out again before the service runs on it.
• A question to the business's advisor that names you only in the business's own words, with nothing on record behind it, may not be found; the business can delete that conversation itself.

How to reach us

Write to privacy@nomidoes.com.

Privacy · Terms of service

Last updated 5 November 2026.